Got a question about our alpaca treks? We’ve listed answers to the most common queries we receive here.
For anything we haven’t covered, give us a call on 07880 712756 or email us at firstname.lastname@example.org and a friendly member of our team will be happy to assist.
How much does it cost?
Our 90 minute alpaca trekking experience costs £20-£30 per person.
What if I need to amend or cancel my booking?
Not to worry! We will amend your booking, however, we require a minimum of 48 hours notice and then we can reschedule your alpaca trek for another time with 12 months.
Please call us on 07880 712756 or email email@example.com with your booking details and one of our team will you help you out.
Please note we do not usually issue refunds unless we have to cancel the trek due to adverse weather conditions.
How do we find you?
The postcode to our farm covers a number of surrounding dwellings so please don’t rely on your Sat Nav to find us!. Please follow these directions instead.
What about weather?
While the Brecon Beacons are beautiful and scenic, the weather can be unpredictable.
The odd shower will not stop us from getting out but if the weather is particularly bad we will ring you and reschedule your alpaca trek. A 90-minute walk in wind and rain isn’t fun, even with an alpaca by your side!
Due the outdoor nature of our activities, weather does affect us and cancellations are at our discretion. We want you to have an amazing and safe time with us. If we need to cancel the trek, we will offer to reschedule it to a time that suits you. If you won’t be visiting the area again, we will be happy to issue a full refund.
Can I bring my dog?
Sorry, but dogs are not allowed!
Alpacas get quite unnerved by dogs, so it wouldn’t be fair to them if a dog joined them on the trek. We want our alpacas to be happy and comfortable to ensure the best possible experience!
Can I share an alpaca with a friend or family member to save money on tickets?
We operate a strict policy of one alpaca per ticket holder. Exceptions can sometimes be made for young children or individuals with learning difficulties who require support. If you think this will be necessary, please call 07880 712756 or email firstname.lastname@example.org to check with our team before booking.
How many alpacas take part in the trek?
Up to 30 alpacas may join us on our trek. Seeing such a large group of alpacas happily trotting through the countryside together is one of the best things about the experience!
When should I arrive?
Visitors must arrive between 10.45 and 11.00 am for a morning trek and 13.45 and 14.00 for an afternoon trek.
For safety reasons, please do not arrive before this as farm machinery will be operating and access to our farmyard for parking will not be available.
It is important that trekking groups keep together. If you arrive late, you will miss the trek.
Can I bring a buggy or a wheelchair?
The terrain is generally uneven and therefore unsuitable for buggies and wheelchairs.
Can I make a group booking for a team building event?
Absolutely! A private alpaca trek for six people costs £200. If your group includes more than six people, simply pay the standard price for any additional tickets.
To enquire about making a private group booking, email email@example.com.
How long is a voucher valid for?
Our e-vouchers are valid for 180 days from the date of purchase.